Transaction Terms and Conditions

Welcome to www.ralali.com, the most trusted and largest online marketplace B2B (Business to Business) in Indonesia.

By registering, accessing or using the Platform and Services, you acknowledge that you have read, be aware of, understand and agree to be bound by and subject to the Terms and Conditions of the Transaction (“SKT”) following any revision or additional requirements and guidelines, notifications, rules and policies and other instructions from time to time applied by Ralali (“Other Regulations”).

Please read the following SKT carefully before using the Platform and Service because of use, interaction, access and transaction on, through and in the Platform and Services are subject to and governed by SKT and Other Provisions. If you do not agree to be bound and subject to SKT and other terms, you are not allowed to use the Platform and Services or download material, content or any part of the Platform and Services.

If you do not comply with SKT and / or other regulations, Ralali.com is entitled to immediately discontinue or suspend your access to the Platform, Service and / or your user account, if any, without taking any legal action as a result of the loss occured by Ralali.com due to your disobedience.

Ralali.com is entitled, with or without notice or liability of any kind to the Buyer, Seller or any party previously, stop, limit, delete, add, modify or change every aspect, content access to content, the material or any part of the Platform and Services, including but not limited to: (i) limit the operational activities, and the availability of the Platform and services, (ii) limiting the number of allowed usage, and (iii) limit or end your access and use the Platform and/or Service. You agree that each of the suspension, restriction or cancellation of your access to or use of the Platform and Services can be done without any prior notice. Next, you agree that Ralali.com is not responsible to you or any third party for the loss of or in connection with the suspension, restriction or access cancellation or deletion of your membership on the following Platform over the use of the Platform and services.

You agree that the only right you have with regard to the dissatisfaction, disappointment and rejection, complaint or other things from discontinuation, deletion, addition, modification or change in every aspect or part of the Platform and Service above is to stop accessing, using or involving in the use of, activity or any transaction in the Platform and Service or end, cancel or discontinue your membership in Platform.

1. Definition and Interpretation

1. “You” means the Buyer or Seller or individuals age of 18 years or under 18 years but with representatives and/or supervision of parents or legal guardian that has been considered, according to the law, to be able to access and use the Platform to do transaction represents either the Buyer or the Seller.


2. “Price List“ means the price of Products, either normal or sale price, as stated, written or displayed on the Platform or Service to be sold to the Buyer as well as its changes from time to time.


3. “Product Warranty” is as referred to Article 4.c.8


4. “Business Day” means a day (excluding Saturdays, Sundays and national holidays set by the government) which banks are open for business or business activities in Indonesia.


5. “Return Policy” means the return policy as set in Article 4.j.3. SKT as well as its changes from time to time.


6. “Intellectual Property” means all copyright, patents, licenses, trademarks, service marks, industrial designs, integrated circuits, domain names, design right, registered design, trade name or business, and confidential information and all rights of ownership of the same or related to other, the entire intellectual property includes those that have been here this time and those that will, discovered and exploited in the future anywhere in the world whether registered or not, according to both customs and laws that apply, following all the same applications and all benefits, privilege, the right to demand, and get help or solutions to recover damages for any violation in the past, present or future, misuse or violation of the rights mentioned above.


7. “Loss” means all forms of loss both direct and indirect material and immaterial, penalties,settlement, punishment, costs (including but not limited to legal fees and the cost of a lawyer), cost, all expenses, action, process, claim, lawsuit, dispute, claims and other liabilities, which have happened, might happen or unexpected.


8. “Payment Method” means a payment that can be selected by the Buyer to purchase the Products from the Seller as referred to Article 4.j.1 this SKT:


9. “Sales and Purchase Agreement” means the purchase and sale agreement as separated products between Buyers and Sellers, is considered to have been agreed upon by and binding both Buyer and Seller after the fulfillment of two (2) terms, namely (a) transmiting Order on the Platform by the Buyer to Ralali.com; and (b) the Seller gives notification to the Buyer regarding the order transmitted. Purchase agreement essentially affirms that:


1. Buyers are willing and committed to purchase and pay off the product in accordance with the order to the Seller;


2. Seller is ready and committed to send products order, the description on the order page or purchase related as well as the description and the corresponding specification to the Buyer after it is paid, purchased and received by the Buyer according to the order; and


3. Both parties agree to carry out, terms and conditions and other obligations based on SKT following changes and additions to provisions, procedures and other policies applied by Ralali.com.


10. “Services” means each function, technology, software, applications, facilities, services, media or information on the Platform.


11. “Material” means all web pages on the platform, includes any information, applications Product data or other, content, features, pictures, link, voice, media, video, software and materials or other materials displayed or available on the platform and functions or Services provided on the Platform.


12. “Buyer” means any consumer or buyer of Products from the seller who has agreed to do transaction selling products with the Seller based on the agreement of selling through the Platform and/or Services in accordance with the SKT and Other Provisions.


13. “Seller” means business players, cooperations or business entities that use the Platform or Service to market or sell their product(s) to the Buyer.


14. “Order” means your order for Products through the Platform or Service subject to and in accordance with SKT and Other Provisions.


15. “Platform“ means: (a) Web and or mobile version of the web page created, owned and operated by Ralali.com and currently it is on the following URL: ralali.com along with its changes of the URL from time to time; and (b) Mobile application that is created, owned and operated by Ralali.com, including iOS and Android and their changes from time to time.


16. “Products” means all products marketed or sold by Seller to Buyer through the Platform and / or Service.


17. “Ralali.com”, “us” and “we” means refers to PT Raksasa Laju Bintang, a company that has been established based on Indonesian law and has the registered address at Boulevard Raya Gading Serpong BA.3 No. 15, Gading Serpong, Pakulonan Barat District, Kelapa Dua, Tangerang that specializes in the web portal marketplace business.


18. “Ralali.com Affiliation” means any shareholders, licensors, affiliates, subsidiaries, holding companies, directors, commissioners, officers, employees, agents, suppliers, contractors, subcontractors, eligible representatives, officers, consultants, experts and / or everyone who is eligible to work for and / or on behalf of or for the sake of Ralali.com


19. “SKT” is the terms and conditions of transaction that apply as the guideline, rules and main regulations that manage the use and access to the Platform and / or Services that bind to and must be followed by you, Sellers, Buyers and including Ralali.com.


20. “3^rd Party Logistic” is the third party who cooperates with Ralali.com to process the implementation of shipping Products to Buyers.

2. Type of Membership

The types of Membership on Ralali.com are divided into the following categories :

3. Terms and Conditions of the Buyers and Sellers

1. Who can be Buyer and Seller on the Platform



Regarding the concept of B2B proposed by Ralali.com, then with the subject to the provisions of Article 3 b from SKT, Platform and special open services for all business players or corporates, individual, business entities whether incorporated or not incorporated , means all types of business entities, both business entity and trading businesses, commanditaire vennootschap (CV), Firm until Limited Company and others can be both Buyers and Sellers so that they can use the Platform and Services to buy and sell products as long as it is executed in accordance with SKT following its changes from time to time as determined ilaterally by Ralali.com. However, specifically for buyers, there are components. contents and certain features on the Platform and Services that are only available for customers who have registered as a member of the Buyer on the Platform.

2. The agreement and the warranty from Buyer and Seller Members.



If you are a member of the Buyers then you state and guarantee the following issues:

1. Neither entity nor business entity is prohibited to perform legal acts, conduct commerce, transfer property, is not there and is not involved and will not be, or is involved in disputes, claims, lawsuits, bankruptcy, suspension of debt payments, investigation or a criminal act , non-compliance or violation of any legislation that materially affect the ability or authority to transact through the Platform and / or to carry out its obligations under this SKT.


2. Willing to receive a warning or lawsuit as well as any policy from Ralali.com if proven to enter, install or use content that is contrary to the law of the public order, morality or social norms. Therefore, for the purpose of verification, Ralali.com through info@ralali.com will accommodate and receive any complaints or report on these matters.


3. Always providing, maintaining and updating accurate, current, complete, reliable information about yourself as requested by the Platform on the relevant registration as a Buyer member or Seller member


4. Responsible for maintaining the confidentiality of your password and your account given by Ralali.com with regard to registration as a member of the buyers and sellers and entirely responsible personally over all transactions and activities conducted by or associated with the password and your account. You will be out of your account (log-out) you when you finish using the Platform and immediately notify Ralali.com for each use of your password or your account without permission or over the intervention and disorder or any other security issues related to the password and your account.


5. Approve the use of your personal information for the purpose of transactions and activities within and through the Platform or the Services and / or according to the provisions and other Ralali.com policy from time to time.



In the case of violations or disobedience to the terms of this article, then Ralali.com is entitled to remove your account or suspend or cancel any of your transaction (with subject to the terms of the return policy as mentioned in Article 4.j.3) SKT) on this Platform and refuse any access or utilization of the Platform and the services by you without the obligation of Ralali.com to give compensation, or reimbursement of any loss to you.

3. Commission / Fee Product Sales



Ralali.com charges for each sales transaction depending from product category. For further details please contact our customer representative via email at: sd@ralali.com

4. My Shop facility for Sellers



Business entity that has registered on the Platform as a seller is entitled to take advantage of the facilities My Shop with remain subject to SKT and other provisions. My Shop facility is a facility that provides flexibility and opportunity for Sellers to market their products including download pictures, product description, profile, data and information of other companies that can be changed or replaced any time for the clarity of the information for Buyers.

5. Sales and Purchase Agreement



Sales Purchase Agreement between the Buyer and Seller is considered to have occurred, valid and agreed by the Buyer and Seller and therefore binding both buyers and sellers after these 2 (two) conditions are carried out:

1. Order on the Platform transmitted, sent or submitted by the Buyer to the Seller through platforms; and


2. Seller gives notification to the Buyer that the Seller accepts orders that are transmitted, delivered or submitted as mentioned above.



With this you agree and understand that if the seller has not sent a notification that the Seller receives the Order transmitted, submitted or sent, then the Seller is not legally bound to the Sale and Purchase Agreement, therefore, the Seller is not responsible for any loss arising or anything related to it. Seller is entitled to orders transmitted, submitted or sent according to the consideration and the reasons that can not be bothered.



6. The terms of Transaction through Platform



You will only be allowed to use the services, benefits, content and features as well as other things in and through Ralali.com, regardless of whether the access that you do is intentional or not, if you still agree to abide by all the laws and regulations that apply in Indonesia and this SKT following other terms applied by Ralali.com from time to time. Ralali.com may, from time to time at its sole discretion to change, modify, add, or remove portions of these SKT and any other terms and policy at any time without further notice and will announce it and apply it through the publication on the Platform. By continuing to use Ralali.com, it shows that you are committed to comply with all the laws and regulations in Indonesia and receive the following SKT either revision or additional requirements and guidelines, notifications, rules and policies and other instructions from time to time applied by Ralali.com. The discontinuation of cooperation or interaction between Ralali.com and you can occur only when you no longer use or utilize the services, benefits, content and features as well as other things on the platform or are no longer registered, transact or conduct commercial activities or any activities in or through the Platform.

You agree to comply SKT along with any and all guidelines, notifications, rules and policies and instructions related to the purchase of Products through the Platform, as well as any amendments, which are set by Ralali.com from time to time. Ralali.com is entitled to revise and publish guidelines, notifications, rules and policies and instructions at any time. You are considered to know and agree without conditions to any revision or new issuance above after being published through the Platform and you remain registered, perform transactions, activities, commercial activities or utilize the services, benefits, content and features as well as other things on the Platform.

4. General Terms of Using the Platform

1. Content



Platform, Service, and any content or any part, including but not limited to, images, text, illustrations, files (files), components, software, applications, features, data, logos, button icons, graphics, works, legends, uploads, photos, recipes, technology, music, audio or video clips (collectively, "Content Platform") and all intellectual property that belong to Ralali.com, both current and future, are owned and retained by Ralali.com, license holders, or both. Similarly, when you use the Platform and Services, it cannot be construed as a gift of ownership or any rights upon it.




Unless it is specified or expressly regulated in SKT, you will not obtain or attempt to obtain the rights or interests of any of the Platform or service. The utilization and access to the Service Platform and each content or part of it can be done on a computer or other device and can only be allocated to personal use. The Platform and the following service, every part of it, cannot be distributed, circulated, modified, published, reproduced, replicated, duplicated, copied, transmitted, sold, exploited or used for commercial purposes unless there is a written approval by Ralali.com or expressly permitted in this SKT.




The utilization and access to the Platform or Service using mobile devices may incur additional charges, among others, the corresponding cellular operator policy. Ralali.com is not responsible or obligated to reimburse each spending. The whole cost is covered entirely by you and you will not do anything to claim, question or request changes or any compensation from Ralali.com with regard to these matters.

2. Link to Third Party Sites



The Platform can load or provide a link to third party sites that is separated from the platform, they are not a part of Ralali.com and they are not in the control of Ralali.com, therefore you understand and agree that Ralali.com is not responsible and does not give the statement or any assurances of legality, security, accuracy, transaction, technical matters, operational, commercial or administration and truth upon or related to all content, data, material, information, activity, service, the consequences and the risk of anything on the third-party sites, is entirely your responsibility.

3. Product
1. Description and Product Specification



Sellers are required to include the descriptions and specifications of products sold, among others, features, dimensions, capacity, weight, warranty, packaging, and other functions and characteristics of the Products, including providing manual or instructions for using the product for the Buyer.

2. Product Availability Information



Sellers are required to include information about the availability of products and update them on a regular basis from time to time to ensure that Buyers can obtain accurate and correct information. Sellers will always be cooperative with Ralali.com in providing the necessary information related to products and the availability of products for Buyers.

3. Guarantee of Products Authenticity



Seller guarantees the authenticity / originality of Products and every part and components of products are not the result of imitation, duplication, replication, or the results of crime or which is contrary to the rules and regulations and has been qualified and meet the terms and conditions related to Standard National Indonesia (SNI) when required according to the terms of the law and/or legislation in Indonesia.

4. Product function guarantee is according to the description and Product Specifications



Sellers guarantee that the product can function well and fulfill all related product description and specifications given.

5. The product warranty is free from Dispute, Defects, etc.



Seller guarantee that:

1. Products are free from defects in design, material defects, process defects, defective workmanship, and defects that are visible and invisible, deficiencies in the design, material, manufacture and implementation;


2. The products are not involved in a dispute or case and no other party that owns or co-owns, controls or co-control of the Software and the Software is not guaranteed to anyone.


3. The products do not violate or infringe or potentially violate or infringe any intellectual property rights and no demands on infringement that have been asked or done, nor charges are pending on the Seller.


6. Stock Availability



Availability of stock in the Products will be explained in the description and specification page on the Platform Products and it explains in real time about the amount of stock right at the time of the relevant product page on the Platform is being accessed by the Buyer.




However, Buyer acknowledges that the activity and the flow of trade transactions through the platform products is very dynamic so as to allow information on the availability of stock products are constantly changing from time to time. Therefore, on every purchase of products by the Buyer, the Seller will do best efforts to ensure the availability of stock on each product purchased by the Buyer.

7. The Obligation to Update the Price and Stock



Sellers are required to continue to make updates to the information regarding the price and availability of stock products from time to time to ensure buyers get accurate information and correct. Before the renewal the product prices, they are as listed on the product purchase page.

8. Product Warranty



Product warranty by the Buyer including replacement, repair or refund of Product defects either obvious or hidden, broken, do not fit the description and specification and / or malfunctions (“hereinafter referred to as “Defective Product”) as described in the specification product on the Platform (“Product Warranty”).

Sellers are required to explain completely, accurately and up to date on the relevant Product Warranty. The following terms and conditions are on the part of the product specification Platform. Changes to Product Warranty by Seller is not retroactive, meaning that any changes to the terms and conditions of the warranty of a product do not affect or apply to the terms and conditions of the warranty of the products have been purchased by the buyer, so that both the Seller and the Buyer remain comply with the terms and conditions of the warranty the products have been sold prior to the changes as referred above.

9. Product Deletion from Platform



Ralali.com based on its own discretion is entitled to remove or delete the content or marketing products that are on the contrary to legislation, public order, decency or cause or potentially cause disputes, conflicts or problems with any party or violation of any rights and any party.

10. Responsibility for Defective Products


1. When order accepted by Buyer



In terms of availability of Products Warranty on Defective Product when orders received by the buyer, however, before the product warranty expires, the Sellers are required to adhere and fulfill the commitments, policies and regulations concerning the Product Warranty.

2. After the Warranty Period Passes.



Seller is not responsible for or is required to meet the commitment, policy and the terms of the product warranty concerning product defects that arise after the end of the period of a product warranty.

3. Exclusion of Seller Responsibility



Seller is not responsible for Product Defects arising or related to crime, lawlessness, natural disasters and / or errors or omissions Buyer or other parties, namely:

1. fall, misuse, lack of maintenance, improper use, due to intentional wrongdoing;


2. Errors or omissions when following manuals, instructions for use, guidelines, installation, modification or product changes without the written approval from the Seller or third parties other than the Seller, errors in carrying out maintenance or repair carried out by any party who is not given authorization by the Seller;


3. storage condition or environment that do not correspond with the products (for instance, the conditions of temperature and humidity, as a result of variation of electrical voltage, viruses and parasites from many sources, the damages caused by power lines or soil contamination), fair wear, interventions (including opening or trying to open the Product);


4. As a result of the packaging of products or equipment that is not good, adequate or reasonable or do not involve the Seller in the implementation or process;


5. The use of products, components, accessories, materials as well as replacement as well as spare parts that do not fit or counterfeit products.
4. Product Price


1. Product price is in accordance with the Platform



Product prices are as stated on the purchase page related to products amendments from time to time through renewal on the platform.

2. The price of the wholesale Purchase Products



The price of wholesale purchase product is the price set by the seller and is listed on the Platform for the purchase of products in wholesale quantities as determined by the Seller.

3. Tax



You know that the price of products on the platform already includes value added tax (VAT) that applies in accordance with Indonesia”s tax unless it is stated otherwise.

4. Product Price Change



Seller is entitled at any time to change the price of products without any reason and without obligation to notify or obtain the consent of any of the Buyer. Any change in product price will be listed and posted on the Platform and is considered valid since posted and published on the platform so it will not affect or change the product price in the transaction between the Seller and the Buyer prior to inclusion and publication the latest product prices on the Platform.

5. Sales Purchase Product and Sales Purchase Agreement



Sellers are required to carry out any trade transactions and related products to Buyer only through the Platform and Services provided by the terms and conditions of this SKT as well as its amendments from time to time.

6. Product Delivery


1. The Sender of products and product delivery Address



Products that you purchase will be delivered by a third party (3rd Party Logistics) (“Shipper”) which has been cooperating with Ralali.com for product delivery to the buyer, therefore, third party is fully responsible for any shipping process including the entire risk arising out of or in connection with the delivery products including shortages, damage and / or loss of product. Products can only be sent to the address you have specified in your Order.

2. The cost of shipping and packing



The cost of shipping and packaging products purchased are listed in the Order

3. Delivery Period



The availability of Products by Sellers determines Product delivery period. Sellers are required to list and describe the product delivery period or the time it takes for order to arrive at the specified address determined by Buyer after payment of Products is made (“Term Delivery”), on the Products page on the Platform.

Seller will do all the best efforts to send the products to the Buyer according to the delivery time period written on the product page above, but the Delivery Period is estimated so that the delay may occur because of the one and other matters are outside the responsibility of Ralali.com.

4. Search Sales, Purchase and Delivery
1. Buyer



Buyer can track the status of sales and shipping products on page “Order Tracking” on the platform. There are 7 (seven) seach status information that can be used for buyers to know the status of the purchase and shipping products:

1. “Waiting for Payment”, means that still waiting for payment order according to the payment method selected by Buyer for shipping processed.


2. “Payment Completed”, means that the payment order according to the Payment Method selected by Buyer has succeeded.


3. “Still in the Seller”, means that order is still on the Seller


4. “Preparation Delivery”, means that the order is in the process, packing or other delivery preparations.


5. “In Delivery”, means that the order is in the process of shipping to the shipping address.


6. “Sent”, means that the order has been sent to the product delivery address.


7. “Product is Received”, means that the order has been accepted by the Buyer.


2. Seller



Sellers can search for information about the transaction and delivery of products on the page “Seller Panel” on the Platform. There are six (6) the types of information that can be used as a reference for the Seller to know the status of the transaction and delivery of products:

1. Notification of transactions that occur
2. Notification of product delivery status
3. Notification that the product has been received by the buyer
4. Payment settlement notification
5. Recapitulation of orders and transactions
6. Payment Recapitulation

At the time of registration on the Platform as a Member Seller, the Seller must inform about the shipment of origin address where it is the place for the warehouse or storage and delivery products or order that is located as administrative and operational purposes of Ralali.com.

5. Information Product Acceptance



You need to notify customer service of Ralali.com via e-mail correspondence info@ralali.com or call to +6221 30052777 as stated in the Platform, if within 3 (three) days after the approximate delivery period on the order page turns out you have not received your order, therefore, the seller may seek a smooth shipping of the order.

For example, in the case of written or described by the Seller on the page order that the estimation of product delivery period takes 3 (three) days after the product has been paid in full for the delivery of products shipped, and to the address specified by the buyer, then on day 6 (six ) after the product has been paid in full and the buyer has not received the order, the Buyer can contact e-mail address above to inform about the arrival of product that has not yet arrived.

6. Product Delivery Failure



Product Delivery failure that caused by the error and / or your omission, Seller is entitled to cancel the order or contract buyer and the entire expenditure for payment products that have been done by the Buyer,so that the Seller will return (refund) all of these expenses to the Buyer. The above cancellation by Seller, does not affect their rights to make improvements or send the product back to the Buyer in accordance with seller's discretion.

7. Utilization of Intellectual Property Rights by Ralali.com



Seller gives the rights for Ralali.com to take advantage of the Intellectual PropertyUtilization from seller on or related to the corresponding products sold by the seller through the Platform for marketing purposes or product promotion or information from the product by Ralali.com on the platform according to discretion of Ralali.com although without any obligation to do so.

8. Privacy



Once registered as a Buyer or Seller Members, you will receive notification from Ralali.com about information related to promotions, the latest products, special offers or other information related to products and platforms via e-mail, phone, Short Message Service (SMS) or media communication more. But in order to respect your privacy, you are entitled to choose not to receive such information by following the unsubscribe instructions information provided by Ralali.com on any such information. However, the decision to unsubscribe mentioned above does not include or cover Ralali.com rights to send information and announcements about the technical, transaction, administration, membership and the latest Ralali.com policies or conditions such as, the maintenance platform, the latest membership provisions, suspension of transactions, account verification and so forth to the above communication media.

9. Promotion
1. Promotion Participation



Promotion through the Platform can be done in 3 (three) alternative ways, namely on:

1. Ralali,com Responsibility;
2. Seller Responsibility; dan
3. Responsibility both Ralali.com and Seller.



On any provision of the latest promotions, Ralali.com may notify Seller or Seller may contact Ralali.com concerning questions related to participation in the promotion determined in aacordance with Ralali.com policy.

2. Implementation and Promotion Period



Implementation and promotion period are determined only by Ralali.com with reference to and in conjunction with the provisions notification regarding the latest promotions.

3. Promotion Price



Price promotion is a special price given during the promotion, both of which are covered by Ralali, com, as well as the seller, with the requirements in accordance with the agreement. In terms of promotion is covered by the Seller, then the Seller shall give details and information about promotions accurately and completely, related to the mechanism of promotion, sale prices and availability of stock items to be promoted.

10. Payment & Shipping Payment
1. Payment Method



Payment Order related to buying and selling orders via the Platform between Seller and Buyer that is done through the “Payment Gateway”,   where there are third parties that cooperate with Ralali.com to provide facilities and means of payment bank transfer, direct debit or credit cards and so forth as described on page after transmiting products concerned, sends orders by the Buyer to the Seller through Platform. Each payment for Buyer Orders can only be done through and by using the above mentioned payment Gateway.

2. Payment Delivery



Delivery proceeds order payments from buyers through Payment Gateway as referred to Article 4.j.1) SKT above will be administered and delivered to Seller periodically by Ralali.com on Monday each week, or in the case of Monday is not a Business day, it will be sent on the date or after the day which is a business day.

Delivery of this order payment will be directed to Ralali.com to the Seller's account as listed and given information about it by the Seller to Ralali.com during the Seller's registration as the sales member through the Platform.

3. The obligation of using Indonesian Rupiah



The entire buying and selling products and payment products and other activities through the platform is mandatory and can only be done using the local currency.

4. Return Policy



The return policy is in accordance with the provisions of the purchase of products regulated by each seller. Each Seller must describe return provisions regarding defective or faulty products according to the procedures or internal product return policy (if any and regulated so) and it should be based on the evidence and the obvious reason of the Buyer.

5. Period Refund Transaction

Transaction fund of sales and purchase products that have been paid by the Buyer, will be refunded by Ralali.com to the Buyer no later than 7 (seven) days.

1. After the seller refuses orders due to lack of inventory; or


2. After the seller does not give an answer whether to accept or reject Orders, even though 7 (seven) days have passed after the order notification given by Ralali.com to the Seller; or


3. After the Buyer informs Ralali.com through customerservice.com via e-mail correspondence or call to +6221 30052777 info@ralali.com to explain about disapproval of the delivery delay of orders due to lack of inventory or other reason from the Seller.


11. Questions and Complaints



Any inquiries and complaints related to the products and platforms shall be notified to  customer service Ralali.com via e-mail correspondence info@ralali.com or number +6221 30052777. However for the information, statements, questions and complaints or anything else regarding Product Warranty, therefore, the correspondence and communication are mandatory addressed to the Seller, the number or e-mail address are listed on the “Vendor Profile” on the platform.

12. Transaction Cancellation


1. Cancellation by the Buyer

Buyers can only cancel the transaction only if there are no details or information regarding the status of the transaction and the Order by the Seller or on whether the order has been received by the Seller. If there is any cancellation by the Buyer, please contact our customer service Ralali.com through info@ralali.com

2. Cancellation by the Seller

Seller may cancel the transaction only if the stock products are not available.

5. Statement and Warranty

RALALI.COM, PLATFORM, SERVICES, PRODUCTS AND ALL CONTENT, PARTS AND INFORMATION AVAILABLE THERE IN ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY STATEMENT OR WARRANTY OF RALALI.COM, EITHER EXPRESSED OR IMPLIED, AND YOU AGREE TO USE THIS WEB SITE BY WILLINGNESS TO ASSUME THE ENTIRE RISK, CONSEQUENTIAL, OR CONSEQUENTIAL DAMAGES OF ANY THEREOF.

RALALI.COM NOT AND WILL NOT MAKE OR GIVE ANY STATEMENT, OR WARRANTY OF ANY KIND, TO ANY PARTY, WHETHER DIRECT OR INDIRECT, EXPRESSED OR IMPLIED, ORAL OR WRITTEN, IN THE PRESENT AND IN THE FUTURE, REGARDING, INCLUDING BUT NOT LIMITED TO, TIMELINESS, ACCURACY, SUITABILITY, COMPLETENESS, LEGALITY, SECURITY OF OR IN CONNECTION WITH THE SALE AND PURCHASE TRANSACTION, PLATFORM, SERVICE, ACCESS AND USE THEREOF, MEMBERSHIP, PRODUCTS AND OTHERS RELATED CONTENT, PARTS, TECHNICAL AND INFORMATION AVAILABLE THEREIN OR USE RELATED MATERIALS, RESOURCES, APPLICATIONS, SOFTWARE, SYSTEM AND EQUIPMENT OR ANY RELATED MEDIA.

6. Identification

IN ANY SITUATION AND RELATED PARTY OF RALALI.COM IS NOT RESPONSIBLE IN ANY WAY EITHER DIRECTLY OR INDIRECTLY TO ANY SELLER AND BUYER TO :

1. VIOLATION OR DISOBEDIENCE ON SKT AND OTHER PROVISIONS;


2. ANY LOSS DUE TO ERRORS OR NEGLIENCE OF THE SELLER OR BUYER OR AS A RESULT OF OR IN CONNECTION WITH COMMUNICATION, CORRESPONDENCE, COMMITMENT OR WARRANTY OF THE PRODUCTS AS WELL AS THE SALES AND PURCHASE AGREEMENT BETWEEN THE SELLER AND THE BUYER;


3. DISPUTE, CLAIM, ACTION, BANKRUPTCY, DELAY DEBT OBLIGATIONS, INVESTIGATION, CRIME, OR VIOLATION OF LAW, INTELLECTUAL PROPERTY OR OTHER REGULATIONS AND CONDITIONS OF LEGISLATION THAT OCCUR, EXECUTED OR INVOLVING THE SELLER OR BUYER;


4. TRANSACTION SALE OF PRODUCTS BETWEEN SELLER AND BUYER OR SALE OF PRODUCTS FURTHER TO THE OTHER PARTY, THE USE OR TRANSFER OR PRODUCTS GUARANTEE, MEMBERSHIP, CONFIDENTIALITY, INTELLECTUAL PROPERTY, ABUSE, USE AND ACCESS TO PLATFORM, SERVICES, CONTENT, INCLUDING PARTS AND INFORMATION THAT ARE AVAILABLE THEREIN OR RELATED TO ANY ACCOUNT, PASSWORD, PRIVACY, CONFIDENTIALITY OF SELLER OR BUYER FOLLOWING FAILURE AND ERRORS IN THE UTILIZATION AND ACCESS BY THE SELLER OR BUYER.

SELLER OR BUYER MUST BE RESPONSIBLE, DEFEND, AND NOT HARM TO GIVE COMPENSATION TO RALALI.COM INCLUDING THE RELATED PARTY RALALI.COM FOR THE ENTIRE LOSS EITHER DIRECT OR INDIRECT SUFFERED BY RALALI.COM DUE TO OR IN CONNECTION WITH FOUR THINGS ABOVE AND RELATED MATTERS DUE TO ERRORS, OMISSIONS OR OTHER THINGS FROM SELLER OR BUYER AND / OR ANY OFFICERS, DIRECTORS, COMMISSIONERS, EMPLOYEES, SUBCONTRACTORS, SUPPLIERS, AGENTS, AND REPRESENTATIVES OF AUTHORITY.

7. Anti-Bribery, Corruption and Money Laundering

1. Seller and Buyer agree that any time in connection with buying and selling products and through the Platform as well as the use of the Platform and Services, the Seller and the Buyer will always comply with and implement the appropriate actions or required to ensure that the seller and the buyer will always follow the rules and regulations on anti-corruption and bribery in Indonesia, including but not limited to, Act No. 31 of 1999 and its amendments in Law No. 20 of 2001 on the Eradication of Corruption, Law No. 8 of 2010 on the Prevention and Combating Money Laundering following changes or new conditions associated with it from time to time.


2. For and in connection with the buying and selling of products or any negotiation process, implementation and other matters associated with it between the Seller and the Buyer, therefore, Seller and the Buyer shall make reasonable efforts to ensure that every officer, director, trustee, shareholder, power and its representatives will not, offer, promise, give, pay (either directly or indirectly or through a third party) or financial advantage, business, or convenience / advantage in any other form.


1. To anyone with the intent to persuade, eward or influence a particular person improperly, perform a function or activity that should be done in good faith, impartially, or from someone who is entrusted; and


2. (Without limiting what have been mentioned previously) to public officials (state officials) either with the intent to influence the public official in the performance or function as a public official (which includes any commission or omission to perform functions even if it is located outside its formal authority ) or to obtain or retain a financial benefit or convenience / advantage in any other form in running the business.


3. Sellers and Buyers will not involve, and shall make effort to prevent the involvement or participation Ralali.com, either directly or indirectly and in any way, on any process, investigation, inspection, investigation, litigation or any related offenses or criminal act of bribery, corruption or money laundering carried out or involve any officer, director, trustee, shareholder, power, and representative

8. Applicable law and Settlement of Disputes

SKT is governed by and construed in accordance with the laws of the Republic of Indonesia. The parties agree to attempt in good faith to resolve the dispute, conflict or any claim arising out of or in connection with SKT is immediately through deliberation within a period of 30 (thirty) days from the date where one party receives a written notice regarding disputes, conflicts or claims. If, within 30 (thirty) days of disputes, conflicts or claims in question can not be settled amicably by the parties, the parties agree to resolve the dispute, conflict or claim in the court in Indonesia.

9. Others

If any provision of this SKT is prohibited or unenforceable in a particular jurisdiction, prohibition or unenforceability shall not invalidate the remaining provisions or affect the validity or enforceability of the provisions referred to above in relation to other parties or other jurisdiction.

Any exception or exclusion of any provision or deviation from this SKT and / or Other Provisions, or the arrangement or specific provisions that is different from SKT and / or Other specific provisions to the Seller or the Buyer, it shall be agreed upon by Ralali.com and the Seller or the buyer in a written addendum or amendment specifically applied and binding for both the Seller or the Buyer and it is an integral and inseparable part of this SKT.

The Scope of Privacy Policy

This web site is managed and operated by PT Raksasa Laju Lintang. This Privacy Policy determines how to protect and use the information you provide when using this website service. We are committed to ensure that your privacy is protected. When we ask you to provide specific information that can be identified when using this website, then the information will only be used in accordance with this privacy statement.

Registration

Everyone can access, view, and make transactions on this website, but there are some features and facilities that can only be accessed by the members who have completed registration. To register on the website, you must provide some information we need as listed below.

• Complete Name

• Email Address

• Phone Number

• Complete Address

• Delivery Address

We assume that all the information and the changes that you have submitted above now or in the future are accurate. When the information and the changes that you provided are not proven true therefore, we will not be responsible for the consequences that may occur in the future regarding false information and its changes.

What we do with the information collected?

We need information as mentioned above to :

• Order Confirmation

• Order Delivery

• Payment Transaction

• Contact you for market research purpose or the development of this website in order to improve our services and/or to meet your requests for products and services provided by this website. For this purpose we will send you an email. We will also use the information given to customize this website with your interest.

• Provide information/send email promotions periodically to you when there is an offer and/or the promotion of new products, special offers or other information which we think you need on this website.

• Collect data transaction between you and us or our business partners, including information about the use of the products and services that we provide for you.

• Internal Notes / Our Administration.

Security

We are committed to ensure that the information you have submitted is secure. To prevent unauthorized access, we perform actions physical security, electronic and managerial procedures needed to protect your information that we collect online.

Connect to Other Website

For the purpose of your reference and convenience. Our Website may provide links to other websites. But we are not responsible for protecting your privacy and any information that you provide when visiting these links because we do not know their policy of handling personal information and we are also not responsible for their content. You must be careful, learn and see their privacy statement. Any entity that you select as a contact or interact either listed in the directory or in any place other than this website is entirely the responsibility of the service on you and you agree that this website is not subject to any action for damages or cost out over the interaction that happens between you with the services from other websites.

Control of Your Personal Information

You can select to restrict the collection or use of your personal information in the following ways:

• In your membership account, search box that you can click to indicate that you do not want the email address used to send various marketing information (newsletter).

• If you have previously agreed with us using your personal information to send marketing newsletter, you can change it at any time by changing your account setting.

We will not sell, distribute, or rent your personal information to third parties unless we are required by the applied law in Indonesia to do so.

Applied Law

The terms and conditions of this privacy policy is subject to the law in the territory of the Republic of Indonesia.